ITIL Certification
ITIL® is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally and is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, ITIL provides a systematic and professional approach to the management of IT service support and service delivery in the following disciplines:
Service Support Disciplines:
- Change Management
- Configuration Management
- Problem Management
- Release Management
- Service Desk and Incident Management
Service Delivery Disciplines:
- Availability Management
- Capacity Management
- Financial Management for IT Services
- IT Service Continuity Management
- Service Level Management
Paragon has adopted the ITIL approach and invested in ITIL certification to ensure that our Application Management services for performance management derive the most value for our clients. The benefits that this approach provides for our Application Management clients include:
- Reduced costs
- Improved IT services through the use of proven best practice processes
- Improved customer satisfaction through a more professional approach to service delivery
- Standards and guidance
- Improved productivity
- Improved use of skills and experience
- Improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements
